Saturday, July 27, 2013
#MissingThePoint: Companies alienate customers with Twitter bots, scripted responses
[ Sat, 27 Jul 2013 10:49:08 GMT ]
From upset consumers whose gadgets broke prematurely to stranded air travelers stuck on the tarmac, Twitter has been an effective outlet to publicly shame companies, sometimes resulting in VIP treatment. Those days may be over.
[ Sat, 27 Jul 2013 10:49:08 GMT ]
From upset consumers whose gadgets broke prematurely to stranded air travelers stuck on the tarmac, Twitter has been an effective outlet to publicly shame companies, sometimes resulting in VIP treatment. Those days may be over.
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